Qualifications:

State Certifications and Licensure

North Carolina Licensed Home Inspectors
North Carolina Certfied Home Inspection Instructors
North Carolina Certified Chimney Inspector, Chimney Safe Institute 

South Carolina Licensed Home Inspectors
South Carolina Certfied Home Inspection Instructors
South Carolina Certified Chimney Inspector, Chimney Safe Institute

Associations and Accomplishments

President of the Charlotte / Rock Hill area ASHI Chapter 2009
Certified ASHI Member # 109503 Since 1997
ASHI Candidate Member Since 1994
ASHI National Board of Directors 2001 - 2002
ASHI National Legislative Committee Member 2000 - 2001
ASHI National Council of Representatives 1998 - 2000
ASHI National Council of Representatives 2009 - Present
North Carolina ASHI Education Committee 1996 - 2000
Charlotte ASHI Board of Directors 2000 - 2001
Vice President of the Charlotte ASHI Chapter 2000
Education Director Charlotte ASHI Chapter 2000
ASHI Certified Master Inspector
DEP Certified Radon Measurement Technician # 11146 

© 1986 - Castle Check, LLC. All rights reserved.

Company Policies & Procedures
As a full-time provider of home and building inspections we are aware of the responsibilities we have to our clients. This page is to familiarize you with our responsibilities to you and our expectations of our clients. In short, each of us are committed to the success of this inspection process.

Office Staff Available During Office Hours
We know our clients expect, and deserve, prompt and courteous answers from our staff and Inspector personnel. For that reason, we endeavor to provide full-time office staff, to answer your calls and provide answers to your questions about our services and appointment times. Our typical business day begins at 8:00AM and ends at 7:00PM for the office. (Lunch periods and short errands may occur each day. Any missed calls will be returned promptly upon returning to the office that day.)

Scheduling/Cancellation Policy
Castle Check blocks out the agreed date/time slot for your inspection appointment at the time you and or your agent requests our services. Once promised to you, we are unable to offer that same time to any other callers. Unlike other professionals or medical offices we are unable to "double book" several clients to be served during the same time frame nor can we ask you to wait in our waiting room, nor can we go directly to the next appointment early if you are unable to keep your appointment with us or do not show up for the appointment, (so just like a hotel reservation we require a credit card to secure your time slot). We require a valid credit card on file in our office to secure your appointment date/time. If you have not already provided us with your credit card information, please call our office. Time has a distinct value to our company and Inspectors.
 
Our staff is very happy and willing to assist you in re-scheduling your appointment if you will notify our office prior to 48 hours of the original appointment time. Failure to notify our office prior to 48 hours (not including weekends) of the appointed time will incur a "Cancellation Fee" of $125.00 which will be due immediately and charge to your credit card. This fee is charged to the client (we will not bill or collect from a 3rd party) even if the cause of the cancellation is not the fault of the client. If the client is relying, and most of us do, on the real estate agents to be sure that the utilities in the home are turned on with (1) water on at the taps, (2) all circuit breakers on and (3) all gas appliance pilots lit then the client may recover this fee from the responsible parties. As a service provider, we rely on the client, or whoever orders the appointment, to be responsible to us for a commitment to the appointment as we are responsible to them for delivery of professional services at that same time frame.

As an explanation for our Cancellation Policy, we feel we must take these measures due to the all-too-frequent short notice cancellations that occur the day of or the night before a scheduled home inspection. When this occurs we are unable to re-sell the time slot to other clients who may have called in after we committed to you. In short, we lose revenue for that half day time slot and we cannot fully recover. (No one wants to be committed to go to work that day and be called by the boss on short notice and be told that their services are not needed and that their pay check will reflect a revenue reduction. Airlines charge you the whole fare if you fail to show.) Charging a cancellation fee enables us to stay in business for being a responsible service vendor. If we could double book your time slot to account for late hour cancellations we would, but that isn't practical.

Inspector Returning Calls
Our full-time Inspectors are available to answer questions regarding your written reports upon returning to the office each day. Each call will be returned towards the end of the business day or evening. In the event that the Inspector is unable to return to the office due to a late appointment completion he will attempt to return your call the following day. Helping you understand your inspection report is very important to us and we encourage you to call if you have questions.

No Ex Parte' Conversations
It is Castle Check's policy to return calls to our clients or their respective real estate agents only. Our Inspectors and office staff will not return a call to a Seller, Seller's real estate agent or contractors hired to make repairs to the property. We make every attempt to protect our client's interests, and prevent misunderstandings regarding our own actions, by not engaging in "ex parte" conversations with representatives of the Seller side of the sale. In the event we receive a call from the Seller or representative of the Seller we will politely answer questions regarding the approximate location of the reported issue only. On occasion, the seller or contractor is unable to locate the problem component on their own.
It has been our experience that most Sellers, or contractors for the Seller, desire our Inspector to explain how to make the repair to the property. Consulting with a third party on methods of repair is not a part of our service to our Buyer/client and doing so can sometimes result in misunderstandings between all parties when the repairs are not performed professionally and completely. Our attorney strongly recommends that we not do so.

The inspector/company reserves the right to charge an additional fee for foreclosures, investment property, cluttered homes, past/present rental property, bank owned & homes in distress at the time of inspection upon visual inspection of the property. We depend on the client and or Realtor to represent the property accurately when ordering the Home Inspection. Failure to notify us of such a property at the time of scheduling may result in the inspection being aborted by the inspector/company and the client will be responsible for a cancellation/trip fee.

Master Inspector

Keven

Marketing Director

Lenora